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Complaints / suggestions

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Complaints / suggestions


Dear customers,

Your satisfaction with our services is a goal we are committed to in every area  of operations.  

Your opinion is highly appreciated, no matter if you wish to express your satisfaction or dissatisfaction about our service. 

Any complaint, suggestion or commendation from our customers is perceived as an important guideline for further improvement. We will analyse your feedback in detail and use it for corrective actions.

If you want to send us a complaint or objection with regard to our business conduct or our banking services, you can do so in one of the following ways:

> Fill in our online form> “Complaints, suggestions and commendations” provided below

> Sent a letter to Raiffeisen BANK dd Bosna i Hercegovina, Zmaja od Bosne bb, 71000 Sarajevo, attn. Customer Complaint Management

> Fill in our form “Complaints, suggestions and commendations”, available from any branch employee, and leave it in the designated box at our branches

> Call Raiffeisen Direct Info: 081 92 92 92

This way, the Bank receives complaints in respect to suppliers/potential suppliers.

You may rest assured that any information received from you, as well as your private data will be treated as confidential.


Your Raiffeisen BANK